Policies and Terms

Privacy Policy

Hong Kong Car Limousine does not sell, rent or disseminate your personal or financial information to any outside third parties.

Hong Kong Car Limousine Inc. reserves the right to use the information supplied to provide requested services and collect payment for services rendered in accordance with our rates, terms and policies.

Airport Arrival Transfer Wait Time

Hong Kong Car Limousine provides up to 30 minutes of free wait time (up to 45 minutes of free wait time on International Arrivals requiring Customs Clearance) on each Airport Arrival Transfer for you to deplane and pick-up your luggage. If you do not meet your Chauffeur or call us within 45 minutes (60 minutes for International, arrivals requiring Customs Clearance) of your plane landing we will consider you a "no-show" and you will be charged in full for the reservation.

No-Show Policy

On all reservations you will be considered a no-show at 45 minutes past your scheduled pick-up time; if you have not met your Chauffeur or contacted us by phone, you will be charged in full for the reservation. To avoid being charged as a no-show, do not leave your location without contacting Hong Kong Car Limousine by phone.

Cancellation Policy

Cancellations are accepted by email (info@hongkongcarlimousine.com) and phone (852-53444701) only.

50% of the invoice value will be charged for cancellations made less than 24 hrs before scheduled pick up. Cancellations made in excess of 24 hours will not incur any charge.

No shows will be charged the full reservation fare.

Change Policy

Hong Kong Car Limousine requires that all changes be received by phone or email (changes cannot be made with drivers) at least 12 hours prior to pick-up. If, a change cannot be accommodated & results in a cancellation you will be charged in full for the order.

Vehicle Request Policy

Hong Kong Car Limousine and Affiliates reserve the right to upgrade a vehicle request to accommodate a client's reservation at no charge to the client if deemed necessary by China Car Service or its Affiliates.

Rates & Billing

All Rates are subject to audit after order completion; to include actual tolls, parking fees, additional, stops & time allotted, etc. Extra hours are billed for the number of hours in excess of what you ordered in 1/2 hour increments. The minimum posted number of hours is only the minimum number of hours we will accept an order for, not what you will be billed for.

Hong Kong Car Limousine rates are inclusive of taxes but not any gratuity. If you feel you would like to make a gratuity it is at your sole discretion.

Surcharges

All out of pocket charges including, but not limited to: road tolls, parking, airport fees and carts will be billed at cost to the client.

Payment Methods

Hong Kong Car Limousine accepts Visa, MasterCard, Discovery & American Express. All charges are billed to your credit card account. Payment can be also made in cash (RMB, HKD, USD and Euros only), although prior notice is requested if more than a small amount of change is needed. Change will be given in local currency only.

Affiliate Service Policy

Hong Kong Car Limousine utilizes, at its own discretion, Affiliates to provide Limousine and Ground Transportation services as requested by our clients.

Vehicle Images

Vehicle Images listed on the Hong Kong Car Limousine Websites may differ from the actual vehicle. All Hong Kong Car Limousine Affiliated vehicles are late model and impeccably maintained.

Lost or Damaged Items

Hong Kong Car Limousine and its Affiliates are not responsible for items that are left in the vehicle, lost or damaged. Hong Kong Car Limousine reserves the right to charge a delivery fee for returning lost items if found.

Hong Kong Car Limousine Affiliates and their chauffeurs will assist with luggage at a client's request, but assume no liability for doing so.

Uncontrollable Acts, Acts of God and/or Acts of Mother Nature

Hong Kong Car Limousine and its Affiliates are not responsible for acts of God, acts of Mother Nature and/or circumstances that are beyond its control, including, but not limited to, traffic congestion, road closures, accidents, flight delays, weather delays etc.